CIPS Board of Directors

Citizens Information Phone Service (CIPS) is a company limited by guarantee and is fully funded and supported by the Citizens Information Board (CIB). CIPS provides a national service which is available to the public via multiple channels including telephone and web chat.

The service provides invaluable supports by providing information and advice across a broad range of diverse queries and, where required, by supportive referrals to other agencies delivering advocacy services. Information is provided on civil and social rights, responsibilities and entitlements. The service is impartial, confidential, and without charge.

CIPS also makes key contributions to other elements of the CIB's remit, such as social policy input; the provision of support to the deaf community via our web chat service, and the provision of support to information-givers throughout the regional Citizens Information Service (CIS) companies, also funded by CIB.

The CIPS Board typically meets at least six times a year, in our offices at Nessan House, Bessboro Road, Blackrock, Cork. Meetings are usually held in person, with provision for tele-conference also facilitated. The Board also has a number of sub-committees including:

• Finance Audit & Risk (FAR) committee
• Human Resources (HR) committee
• Nominations
• Service Delivery (SD) committee

Our Board Members bring strong governance experience, a clear understanding of the value of national public services, and a genuine commitment to supporting the mission of Citizens Information Phone Services.

We are currently seeking a Director to join our Board with the following attitudes, core values, skills and experience:

• An understanding of the work and remit of Citizens Information Phone Services, and the wider environment in which Citizens Information Services operates.
• Experience in corporate governance and compliance and applying best practice in the governance of a community, voluntary or charitable organization, including risk identification and management.

• The ability to understand Board-level financial information and an appreciation of budgeting and sound financial management, including in the context of 100% state funding received from the CIB.
• The ability to critically analyse information and contribute to a shared consensus and collective responsibility for Board decisions.
• The ability to take a broad, future-focused perspective and contribute to the strategic development of the organisation and its services.
• A strong sense of ethics and integrity, with a clear understanding of good governance practices and the role and responsibilities of Boards and individual Directors in a modern context.
• Excellent communication skills (written and verbal), with the ability to engage collaboratively and effectively with a range of stakeholders.
• A knowledge of relevant legislation and statutory obligations (e.g., the Companies Act, Charities Act and Data Protection legislation).

Experience and knowledge in one or more of the following areas would also be an advantage;

• Experience in Human Resources (employment law, industrial relations, organisational development, recruitment).
• Experience of a public sector Contact Centre environment. 
• Experience in a legal setting.
• Experience in accountancy, audit, or corporate finance.

For details on how your personal data will be used as part of this process our Data Protection Notice for Job Applicants is available at

http://www.citizensinformationboard.ie/en/data_protection/cib.html

CIPS is an equal opportunities employer.

CIPS is funded and supported by the Citizens Information Board.